Angela Drye

At HealthCare Support, we specialize in offering healthcare professionals a seamless, red-carpet experience throughout their travel journey. Whether you're a nurse, therapist, or allied health professional, we're dedicated to matching you with top-rated facilities nationwide to help you take the next step in your career. With 20 years of industry experience and strong relationships with respected organizations across all 50 states, we offer opportunities at leading health systems, hospitals, specialty clinics, and post-acute facilities. Thanks to our direct client partnerships and national MSP programs, you'll have the flexibility to work where you want and go wherever your adventure takes you. Partner with HealthCare Support and experience a travel career where you can count on us every step of the way. Your next opportunity is waiting—let us connect you to the adventure of a lifetime!

Position Responsibilities: 

• Supervise and support a team of account executives to ensure client satisfaction, retention, and performance. 

• Support clients in a leadership capacity, focusing on escalation management and relationship development. 

• Manage high profile but limited client book. 

• Conduct regular team meetings to align goals, share updates, and address challenges. 

• Mentor and develop team members to enhance their skills and knowledge in PBM services, including but not limited to overall pharmacy strategy, financial performance, contract management, etc. 

• Handle escalations and provide strategic guidance to resolve client issues efficiently. 

• Serve as the point of contact for key clients, fostering strong, long-term relationships. 

• Lead team in the form of account executives to ensure proactive and effective communication with clients. 

• Support implementation teams with client onboarding, ensuring a smooth transition and clear understanding of PBM services. 

• Proactively address client concerns, ensuring quick and effective resolution of issues. 

• Act as a liaison between clients and internal teams to manage escalations and resolve conflicts. 

• Stay updated on industry trends and regulations, sharing knowledge with the team. 

• Implement process enhancements to optimize service delivery and efficiency. 

• Help build and develop job aids, policies and procedures, and standard operating procedures for the client account management team. 

• Support creation and provide guidance on client-ready content for quarterly business reviews, strategic reviews, renewals, finalist presentations, and other client needs. 

• Support broader account management and sales leadership support strategic client planning, reviews, renewals, finalist presentations, and key client discussions. 

• Responsible for adherence to the Judi Health Code of Conduct, including reporting of noncompliance. 

At HealthCare Support, we specialize in offering healthcare professionals a seamless, red-carpet experience throughout their travel journey. Whether you're a nurse, therapist, or allied health professional, we're dedicated to matching you with top-rated facilities nationwide to help you take the next step in your career. With 20 years of industry experience and strong relationships with respected organizations across all 50 states, we offer opportunities at leading health systems, hospitals, specialty clinics, and post-acute facilities. Thanks to our direct client partnerships and national MSP programs, you'll have the flexibility to work where you want and go wherever your adventure takes you. Partner with HealthCare Support and experience a travel career where you can count on us every step of the way. Your next opportunity is waiting—let us connect you to the adventure of a lifetime!

At HealthCare Support, we specialize in offering healthcare professionals a seamless, red-carpet experience throughout their travel journey. Whether you're a nurse, therapist, or allied health professional, we're dedicated to matching you with top-rated facilities nationwide to help you take the next step in your career. With 20 years of industry experience and strong relationships with respected organizations across all 50 states, we offer opportunities at leading health systems, hospitals, specialty clinics, and post-acute facilities. Thanks to our direct client partnerships and national MSP programs, you'll have the flexibility to work where you want and go wherever your adventure takes you. Partner with HealthCare Support and experience a travel career where you can count on us every step of the way. Your next opportunity is waiting—let us connect you to the adventure of a lifetime!