Albuquerque, New Mexico, United States
Customer Service Advocate - Member/Provider Services
HealthCare Support is actively seeking multiple
Customer Service Advocate - Member/Provider Services to fill a large start class November 9th with our prestigious healthcare client in
Albuquerque, New Mexico.
Daily Responsibilities for Customer Service Advocate - Member/Provider Services
- Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers.
- Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints.
- Handle inbound calls related to benefits eligibility and claims status.
- Monday to Friday 8am-4:30pm PST
Required Qualifications for Customer Service Advocate - Member/Provider Services
- HS Diploma/GED
- 1+ years of customer service experience
- Strong Tenure (1+ year at each job)
- Strong communication and computer skills (must multitask in multiple systems)
Preferred Qualifications for Customer Service Advocate - Member/Provider Services
- Healthcare/MCO experience
- Call center experience
- PST candidates
Benefits for Customer Service Advocate - Member/Provider Services
- Health Insurance
- Dental Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- Access to Investment Accounts
- Career and educational tools within our Ingenovis ACT (advocacy) Program
Pay Details: $19.32/ Hour
Interested in Being Considered?
If you are interested in applying to this position, please click Apply Now for immediate consideration.
For additional questions, you may contact us at
[email protected]. Please include your phone number, Job Title, and location and our recruiters will reach out.
Healthcare Support Staffing, LLC is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.
