Sylvia Bier

For our direct client in Norwalk, CT we seek a senior consultant to support a major systems modernization program.  Following completion of Phases 1 and 2, the client is conducting a structured “lessons learned” and current-state operating assessment to identify process breakdowns, clarify ownership, and make the right adjustments before moving forward with the next Phase.   We seek an experienced professional-services-type consultant for this on-site engagement (4 days/week onsite near Norwalk, CT)  

This is a high-impact engagement for a hands-on consultant who can embed with the team, facilitate discovery, and serve as an independent third party to validate assumptions and drive clarity across business and technology stakeholders.

• Embed onsite with the team and facilitate high-impact discovery sessions

• Observe and document how work is actually performed across key functional areas

• Surface process breakdowns, manual workarounds, duplicated effort, and decision bottlenecks

• Help teams define end-to-end process flows and cross-functional handoffs

• Clarify roles, ownership, and decision rights (RACI-style)

• Connect process findings to modernization goals, highlighting where process change is the primary lever

• Synthesize findings into a clear, actionable set of recommendations for Phase 3

• 10+ years in consulting, process improvement, operating model work, and/or SDLC / systems modernization

• Strong facilitation and stakeholder management skills across business + IT

• Experience in complex, multi-step environments involving both manual and system-driven workflows

• Able to produce clear, practical deliverables (not just high-level observations)

Additional information:

-  To ensure a fair and secure hiring process, candidates must complete live video interviews with cameras on and present valid government-issued identification during the process. All interviews are conducted directly with our internal team — proxy interviewing is not permitted.

-  Candidates must represent themselves throughout the entire interview process. Third-party representation, coaching during interviews, or substituted participation will result in immediate disqualification.