Sylvia Bier

Our client, a renowned travel and hospitality company with a nearly century-long commitment to service, is looking for a Copywriter with a talent for thoughtful, customer-centered communication. This role is a chance to join a team that places a high value on sensitivity, accuracy, and care in all customer interactions. They’re seeking someone ready to join the company and contribute for the long term, enhancing the customer journey and supporting the team’s dedication to exceptional service. About the Role: In this role, you’ll be responsible for creating clear, supportive messaging for guests, travel advisors, and team members. Whether it’s communicating trip updates, handling sensitive crisis messaging, or crafting post-journey follow-ups, your words will play a pivotal role in ensuring guests feel valued and well-informed at every step. This role offers flexibility, ideally involving 3 days on-site per week, with potential for more remote work after an initial ramp-up period. What You’ll Do: - Develop Thoughtful Communications: Craft a variety of messages, including itinerary updates, expectation-setting communications, and post-trip follow-ups. You’ll also manage crisis communications when needed, supporting guests with a calm, informed, and reassuring tone. - Collaborate Across Teams: Work closely with Worldwide Operations, Reservations, and Guest Relations to deliver messages that are clear, consistent, and aligned with the company’s commitment to guest care. - Ensure Accuracy and Sensitivity: Research thoroughly to make sure all content is precise, relevant, and respectful of guests’ needs, especially in time-sensitive or delicate situations. - Maintain a High Standard: Proof and refine communications to ensure each message is professional, respectful, and reflects the company’s standards for guest experience. What Makes You a Great Fit: - Experience: 8+ years of professional copywriting, with a portfolio that shows sensitivity and attention to detail in customer-focused communications. - Skills: Exceptional ability to present complex or difficult information in a positive, accessible way, with proofing skills grounded in AP Style and The Chicago Manual of Style. - Empathy and Poise: You’re capable of handling sensitive issues thoughtfully and responding to guest needs with care and accuracy. - Adaptability: Comfortable using AI tools for content creation and editing, open to feedback, and able to work calmly under pressure. - Team-Centric: Strong communication skills and a genuine ability to work effectively with a collaborative team. Why Join This Team? - Work in a company where thoughtful communication is a priority and guest care is a shared responsibility. - Enjoy flexible work arrangements and a positive, supportive culture. - Have the opportunity to research, implement and use new AI-enhanced writing tools and applications - Build a long-term career in a role where your attention to detail and empathy for customers can make a real difference. If you’re passionate about crafting messages that inform and reassure, we’d love to hear from you. Apply now to join a company where every word matters!  Please send resume today for immediate consideration!