Gemma Nixon

Job Purpose

To ensure a good flow of office procedures and support the team leader by carrying out common office duties. Maintain a positive and friendly company image by acting as the first line of contact to customers, visitors and vendors in person, online, and via telephone.

Key Responsibilities

• Daily handling & management of a service mailbox

• Quotation creation for:

• Renewal of Service Agreements

• Requests for site visits  

• Spare Parts

• Calibration requirements

• Management of opportunities within CRM including following up opportunities with the client.

• Order acceptance & handling within SAP – working with  3rd party vendors

• Resource planning of engineers for site visits and inhouse work – ensuring the resource planning tool is always up to date

• Booking travel requirements for engineering team

• Invoicing and managing customer billing plans within SAP and various customer portals

• Completing margin analysis for life cycle agreements and site work this includes checking time booking within SAP to ensure hours are booked correctly as per the quotation or external work report

• Producing monthly reports for order book management

• Raising purchase requisitions for 3rd party parts and services from vendor quotations

Required Qualifications, Skills and experience

• Must have a minimum of three to five years experience working within a service department

• Strong attention to detail

• Excellent time management skills with the ability to multitask

• Exceptional communication and customer service skills

• Proficiency with Microsoft Office

• SAP knowledge (essential)

• CRM experience (preferred)

• Strong prioritisation and organisation skills with the ability to handle confidential information

• High personal drive for continuous improvement

• Potential and desire to progress and develop

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