Christopher Frana

Our Fortune 100 client in Franklin is seeking a Service Processor Analyst to focus on verifying and remediating our current data to ensure it aligns with new processes. The project's overall goal is to create additional security and better align with new procedures. The ideal candidate will have a basic understanding of Financial Services products, strong communication skills, and the ability to multi-task while handling a high volume of calls with great attention to detail. Primary Duties & Responsibilities Becoming proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-complex) level calls and transactions in a Registered area. Researches and evaluates possible solutions to semi-complex problems that require identifying root cause and some deviations from procedures Takes ownership of issues and begins to anticipate future issues to avoid repeat calls and unnecessary call transfers Serves as a trusted advocate for our