Medina, OH, United States
Job Title: Customer Service Representative
Pay: $18.50 hourly
Hours: 2:00 pm - 10:00 pm
Start Date: ASAP
We are seeking Customer Service Representatives for 2nd shift positions with a logistics company located in Medina, OH. The Customer Service Rep will play a vital role in providing exceptional service to both internal and external customers. This position requires a range of responsibilities, including customer order management, consultative sales, and problem resolution.
As the Customer Service Representative, you will be responsible for:
- Build and expand new and existing customer accounts to support business development.
- Provide fast, friendly, and knowledgeable service to ensure a positive customer experience.
- Collaborate with the Sales Support team to identify and share potential business opportunities.
- Oversee order creation, load procurement, negotiations, freight tendering, and resolve any issues quickly.
- Maintain regular contact with customers via phone, email, and online channels, coordinating with owner-operators or agents for cost-efficient shipment handling.
- Track shipments from order to delivery, ensuring timely performance and suggesting improvements where necessary.
The ideal candidate for this role will have:
- Proficiency in Microsoft Office applications
- Two years of logistics/industry experience preferred
- Team player with a positive attitude as well as a strong individual initiative
- Problem-solving and analytical skills
- High School Diploma or equivalent (Bachelor's degree preferred)
Benefits:
- Enjoy health and prescription coverage with no waiting period
- Benefits offered by the employer once hired permanently
- Upon hiring for this temp to hire role, salary can go to low $40's.
Ready to take the next step? Apply now for this Customer Service Representative role in Medina, OH—or contact us to learn more!
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