Robin Mueller

Efficient and Impactful Customer Service Role in Aurora — Urgently hiring Customer Service Water Billing Representative in Aurora!

Job Title: Customer Service Water Billing Representative

Pay: $24.97 per hour Hours: Monday–Friday, 8:00 AM – 5:00 PM Start Date: ASAP

Looking for a rewarding career with stable hours and growth potential? Join a dedicated municipal organization as a Customer Service Water Billing Representative in Aurora, Illinois, and enjoy making a real difference in your community.

As a Customer Service Water Billing Representative, you'll be the friendly face and first point of contact for residents, providing vital support for billing inquiries and administrative tasks. You'll collaborate with internal departments and the public to ensure accurate information, efficient processes, and exceptional customer experiences.

What You'll Do

As a Customer Service Water Billing Representative, you will be responsible for: Responding to visitor inquiries, greeting residents, and directing them to appropriate resources or departments. Answering incoming calls and providing accurate information regarding water bills, account details, and forms. Assisting residents with completing permits, applications, and other documentation efficiently. Preparing and distributing water bills, correspondence, and other materials via mail. Performing precise data entry and maintaining organized, confidential office files. Supporting payroll processing and tracking departmental expenses. Communicating with field staff via phone or two-way radio to coordinate meter readings or service updates.

What You'll Bring

The ideal candidate for this role will have: A high school diploma or GED. At least two years of clerical, administrative, or customer service experience. Knowledge of office procedures, billing processes, and basic math skills. Excellent verbal and written communication skills, with a friendly and professional demeanor. Ability to sit or stand for extended periods and perform light physical tasks such as lifting supplies or retrieving documents.

Why Join Us in Aurora?

Enjoy a steady, full-time schedule with consistent weekday hours that promote work-life balance. Benefit from competitive pay and opportunities to enhance your administrative and customer service skills. Access affordable health and prescription coverage with no waiting period. Gain valuable experience within a structured, community-focused environment that values your contributions.

Location & Schedule:

This is an on-site position located in Aurora, IL, following a Monday–Friday, 8:00 AM – 5:00 PM schedule.

Ready to Take the Next Step?

If you're eager to join a team dedicated to public service and make a meaningful impact in Aurora, apply today or contact our recruiting team for more details. Don't wait—this opportunity is available now!

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