Robin Mueller

Your next opportunity is here — Urgently hiring Customer Service Representatives in Columbus!

Job Title: Customer Service Representative

Pay: $18/hr Hours: 8 AM - 4:30 PM, potential OT Start Date: ASAP

Are you looking for a fulfilling career where you can make a difference? Join a dynamic and supportive team as a Customer Service Representative in Columbus, OH and contribute to creating exceptional customer experiences every day. In this engaging role, you will be the go-to contact for customers, providing outstanding service through chat, email, and phone. You will work closely with marketing and operations to resolve issues, troubleshoot problems, and transform every customer interaction into a positive brand experience. If you're a problem-solver with excellent communication skills, a customer-first mindset, and thrive in a fast-paced environment, we want you on our team in Columbus!

What You’ll Do:

As a Customer Service Representative, you will be responsible for:

• Responding to customer inquiries daily via chat, email, and phone with professionalism and empathy.
• Efficiently resolving product, order, shipping, and return inquiries, while escalating complex issues as needed.
• Advising customers on return and warranty processes, providing solutions, and processing replacements where applicable.
• Communicating trends, issues, and customer insights to the broader team to help inform improvements.
• Cross-selling or referring products and services to enhance customer experience and drive brand loyalty.

What You’ll Bring:

The ideal candidate for this role will have:

• 1–2 years of customer service experience (phone, chat, and email support); e-commerce experience is a plus.
• Strong research, troubleshooting, and problem-solving skills.
• Proficiency in Microsoft Office and general administrative tasks.
• A professional, positive, and supportive demeanor, especially in challenging interactions.
• Experience with Gladly, Shopify, or Narvar is a plus.

Why Join Us in Columbus?

• Be part of a supportive team culture in a fast-paced environment.
• Gain valuable experience in the field and make a meaningful impact.
• Enjoy affordable health and prescription coverage with no waiting period.
• Comprehensive benefits offered by the employer once hired permanently.

Location & Schedule:

This position is in-office in Columbus, OH, and offers full-time, first shift hours from 8 AM to 4:30 PM. Please note that there will be times of mandatory overtime.

Ready to Take the Next Step?

If you’re ready to start a rewarding career as a Customer Service Representative in Columbus, apply today or contact our recruiting team to learn more. Don’t wait, we’re hiring now! #SSO