Steve Pietraszek

Urgently Hiring: Hybrid Collections Supervisor in Akron — Join a Growing Financial Team Today!

Job Title: Hybrid Collections Manager Pay: $55,000 per year Hours: 9 AM - 5 PM (hybrid, two days remote) Start Date: ASAP

Looking for a leadership opportunity where you can drive results and make a meaningful impact? Join a growing financial services company in Akron as a hybrid Collections Supervisor. This direct-hire role is ideal for an energetic professional who enjoys leading teams, improving processes, and contributing to operational success.

As a Collections Supervisor, you will oversee delinquent account management, coach team members on effective collection strategies, and help resolve complex account issues. Working closely with your team, you'll focus on improving recovery efforts, increasing customer contact rates, and delivering strong customer service while fostering a culture of accountability and continuous improvement.

What You'll Do As the Collections Supervisor, you will be responsible for:

• Overseeing the use of proprietary and third-party tools to track assets and manage account statuses.
• Leading and coaching staff on advanced negotiation strategies to secure payments, establish payment agreements, and resolve delinquent accounts.
• Managing the full lifecycle of delinquent accounts, driving timely resolution and minimizing financial loss.
• Analyzing and refining outreach strategies to improve contact rates, customer engagement, and overall collections performance.
• Conducting audits of processes and documentation to ensure compliance with company policies and client standards.
• Monitoring key performance metrics, analyzing trends, and developing procedures and training initiatives to improve efficiency and team performance.

What You'll Bring The ideal candidate for this role will have:

• A minimum of 3 years of experience in collections or finance within a financial institution.
• Proficiency navigating multiple skip tracing systems and data tools.
• Exceptional communication, organization, and leadership skills.
• Strong analytical and problem-solving abilities.

Why Join Us in Akron?

• Enjoy a supportive team environment with opportunities for professional growth.
• Benefit from a competitive salary along with comprehensive health and wellness coverage.
• Experience a hybrid work model allowing for work-life balance with two remote days each week.
• Affordable health plans, 401k options, PTO, and other employee benefits are available once hired permanently.

Location & Schedule: This position is based on-site in Akron with a hybrid schedule, working from the office and remotely two days a week. Standard hours are 9 AM to 5 PM, Monday through Friday.

Ready to Take the Next Step? If you're prepared to lead a dedicated collections team and drive success in Akron, apply today or contact our recruiting team to learn more. Don’t miss this opportunity to grow your career—we're hiring now!

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