Stivers

Make Every Order Count as a Customer Support Coordinator - Urgently hiring in the Solon area! 

Job Title: Sales Support Coordinator

Pay: $50,000-$55,000 per year Hours: Monday-Friday, 8:00 AM-4:00 PM Start Date: ASAP

Ready to take the next step in your career? Join an established, growing company in the Solon, OH area as a Customer Support Coordinator and become a key part of a team focused on customer satisfaction and operational success.

In this role, you’ll help keep orders moving smoothly from initial entry to final delivery, serving as a trusted point of contact for customers. You’ll collaborate with teams across the business to resolve issues, maintain accurate order details, and ensure customers receive timely updates and dependable service.

What You'll Do

As a Customer Support Coordinator, you will be responsible for:

• Process incoming sales requests and maintain up-to-date order information in company systems.
• Review order specifications to ensure product details, quantities, and delivery expectations are properly documented.
• Keep customers informed about order progress, production timelines, and shipment schedules.
• Partner with internal departments to address order revisions, inventory concerns, scheduling changes, and transportation needs.
• Investigate and resolve order-related questions or service issues while documenting updates and maintaining accurate records.

What You'll Bring

The ideal candidate for this role will have

• High school diploma or GED required.
• Two or more years of experience in a customer-facing, sales support, order processing, or administrative role.
• Strong organizational skills with the ability to manage multiple tasks while maintaining accuracy and meeting deadlines.
• Clear written and verbal communication skills, along with working knowledge of Microsoft Office applications, especially Outlook and Excel.

Why Join Us?

• Join a growing steel-processing company

• Work in a collaborative, team-oriented environment • Build valuable customer service and manufacturing-industry experience • Enjoy affordable health and prescription coverage with no waiting period. • Benefits offered by the employer once hired permanently.

Location & Schedule

This position is on-site in the Solon area and offers a Monday-Friday schedule from 8:00 AM to 4:00 PM.

Ready to Take the Next Step?

If you are ready to start a rewarding career as a Customer Support Coordinator apply today or contact our recruiting team to learn more. Don't wait, we're hiring now! #SSO