Stivers

Collections Manager — Urgently hiring in the Cuyhoga Falls area

Job Title: Collections Manager

Pay: 65-70K/yr  Hours: Second Shift 4 PM - 12 AM (hybrid, two days remote) Start Date: ASAP

Looking for a role with real leadership and growth opportunities? Join a growing financial services team near Cuyhoga Falls as a second shift Collections Manager and make an impact every day.

As the Collections Manager, you will lead the management of outstanding accounts, guide team members in effective customer engagement and resolution techniques, and drive successful recovery efforts. This position will involve partnering with the collections team to evaluate account activity, enhance outreach strategies, and implement best practices that improve collection performance while maintaining a strong focus on customer relationships. Your leadership will help create a results-driven environment centered on efficiency, collaboration, and ongoing process improvement.

What You'll Do

As the Collections Manager, you will be responsible for:

• Managing internal systems and external resources to monitor account activity, track assets, and maintain accurate account information.
• Providing leadership, training, and mentorship to collection professionals on effective communication, negotiation, and resolution techniques.
• Overseeing the progression of past-due accounts from initial outreach through final resolution while reducing financial exposure.
• Evaluating collection strategies and implementing improvements to increase customer engagement, successful contacts, and recovery results.
• Handling escalated negotiations for complex and high-value accounts while developing solutions that support both business objectives and customer needs.
• Reviewing workflows, account documentation, and team practices to ensure alignment with regulatory requirements and organizational standards.
• Tracking department performance, identifying trends, and creating process enhancements and training programs to drive team effectiveness.

What You'll Bring

The ideal candidate for this role will have:

• Minimum of 3 years of experience in collections or finance within a financial institution.
• Prior supervisory experience leading a team in a high-pressure environment.
• Proficiency navigating multiple skip tracing systems and data tools.
• Exceptional communication, organization, and leadership skills.
• Strong analytical and problem-solving abilities.

Why Join Us ?

• Enjoy a supportive team environment with opportunities for professional growth.
• Benefit from a competitive salary along with comprehensive health and wellness coverage.
• Experience a hybrid work model allowing for work-life balance with two remote days each week.
• Affordable health plans, 401k options, PTO, and other employee benefits are available once hired permanently.

Location & Schedule:

This position is based on-site in Akron with a hybrid schedule, working from the office and remotely two days a week. Second Shift hours are 4 PM - 12 AM, Monday through Friday.

Ready to Take the Next Step?

If you are prepared to lead a dedicated collections team and drive success apply today or contact our recruiting team to learn more. Don’t miss this opportunity to grow your career—we're hiring now! #SSP