Stivers

Customer Support Opportunity in Cleveland — Urgently hiring Customer Service Specialist in Cleveland!

Job Title: Customer Service Specialist

Pay: $20-22 per hour Hours: 9:00 am - 5:00 pm (Weekdays) Start Date: ASAP

Looking for a career-focused role with room for growth? Join a trusted financial services organization in the Cleveland area as a Customer Service Specialist and enjoy a supportive work environment that helps you develop valuable skills. This position offers hands-on training, empowering you to advance your professional journey. 

As a Customer Service Specialist, you'll be a critical part of ensuring our clients receive outstanding support, building strong relationships, and increasing customer satisfaction. You'll collaborate with the customer support team and management to deliver prompt, effective solutions that make a real difference for our clients.

What You’ll Do

As a Customer Service Specialist, you will be responsible for:

• Setting up new customer accounts in the CRM system, ensuring all information is accurate and complete.
• Uploading relevant documents to customer files to keep records well-organized.
• Responding quickly to inbound calls and emails from clients and partners, providing professional assistance.
• Resolving customer inquiries and issues efficiently to maintain satisfaction and foster loyalty.
• Keeping detailed records of all interactions and resolutions to support quality assurance and future reference.

What You’ll Bring

The ideal candidate for this role will have:

• 1-2 years of experience in a professional customer service environment.
• Basic proficiency in MS Excel, with the ability to navigate spreadsheets confidently.
• Strong interpersonal and communication skills, demonstrating professionalism in every interaction.
• The ability to learn new systems and processes quickly.
• A high level of professionalism, attention to detail, and a customer-centric attitude.

Why Join Us?

• Enjoy competitive pay, with potential earnings up to $22/hour.
• Gain experience at a reputable financial organization with opportunities for career advancement.
• Be part of a collaborative, team-oriented culture that values your contributions.
• Benefits include a supportive work environment and pathways for professional growth—ideal for building your future.

Location & Schedule:

This is a full-time, on-site role located in the Cleveland/Hudson area Monday-Friday from 9 AM - 5 PM.  

Ready to Take the Next Step?

If you're eager to start your career as a Customer Service Specialist in Cleveland, apply today or contact our recruiting team to learn more. Don’t wait—this opportunity won’t last! #SSO