Stivers

Urgently Hiring: Hybrid Collections Manager in Akron — Join a Growing Financial Team Today!

Job Title: Hybrid Collections Manager

Pay: 65 - 80K  Hours: 9 AM -5 AM (hybrid, two days remote) Start Date: ASAP

Looking for a role with real leadership and growth opportunities? Join a dynamic financial services company in Akron as a hybrid Collections Manager and make a tangible impact on operational success and customer satisfaction. This is a hybrid direct hire opportunity perfect for proactive, energetic professionals eager to lead a team and optimize collections processes.

As a Collections Manager, you'll play a crucial role in overseeing delinquent account management, coaching staff on negotiation strategies, and ensuring swift resolution of complex cases. You'll work closely with the collections team to identify asset statuses, improve contact rates, and develop processes that maximize recovery while maintaining exceptional customer service. Your leadership will help foster a high-performance culture focused on continuous improvement and operational excellence.

What You'll Do

As the Collections Manager, you will be responsible for:

• Oversee the use of proprietary and third-party tools to track assets and manage account statuses.
• Lead and coach staff on advanced negotiation strategies to secure payments, establish payment agreements, and resolve delinquent accounts.
• Manage the full lifecycle of delinquent accounts, driving timely resolution and minimizing financial loss.
• Analyze and refine outreach strategies to improve contact rates, customer engagement, and overall collections performance.
• Serve as the primary negotiator for high-balance and complex accounts requiring escalated handling.
• Conduct audits of processes and documentation to ensure compliance with company policies and client standards.
• Monitor key performance metrics, analyze trends, and develop procedures and training initiatives to improve efficiency and team performance.

What You'll Bring The ideal candidate for this role will have:

• A minimum of 3 years of experience in collections or finance within a financial institution.
• Prior supervisory experience leading a team in a high-pressure environment.
• Proficiency navigating multiple skip tracing systems and data tools.
• Exceptional communication, organization, and leadership skills.
• Strong analytical and problem-solving abilities.

Why Join Us in Akron?

• Enjoy a supportive team environment with opportunities for professional growth.
• Benefit from a competitive salary along with comprehensive health and wellness coverage.
• Experience a hybrid work model allowing for work-life balance with two remote days each week.
• Thrive in a role that offers meaningful responsibility and the chance to lead impactful initiatives.
• Affordable health plans, 401k options, PTO, and other employee benefits are available once hired permanently.

Location & Schedule:

This position is based on-site in Akron with a hybrid schedule, working from the office and remotely two days a week. Standard hours are 9 AM to 5 PM, Monday through Friday.

Ready to Take the Next Step?

If you're prepared to lead a dedicated collections team and drive success in Akron, apply today or contact our recruiting team to learn more. Don’t miss this opportunity to grow your career—we're hiring now! #SSP