Stivers

Exceptional Customer Service Opportunity — Urgently Hiring in Columbus!

Job Title: Customer Service Representative

Pay: $18/hr Hours: 8 AM – 4:30 PM (with potential overtime) Start Date: ASAP

Are you seeking a rewarding career with opportunities for growth? Join a dynamic and supportive team as a Customer Service Representative in Columbus, OH, and help shape memorable customer experiences every day. In this engaging role, you'll be the frontline ambassador—responding to customer inquiries via chat, email, and phone with professionalism and empathy. You'll collaborate with marketing and operations teams to resolve issues, troubleshoot effectively, and turn every interaction into a positive reflection of the brand. If you're a problem-solver with excellent communication skills, a customer-first mindset, and thrive in a fast-paced environment, we want you on our team in Columbus!

What You’ll Do:

As a Customer Service Representative, you will be responsible for:

• Responding promptly and professionally to customer inquiries via chat, email, and phone, ensuring a positive and empathetic experience.
• Resolving product, order, shipping, and return issues efficiently, escalating complex problems when necessary.
• Advising customers on return procedures, warranty policies, and processing replacements to ensure satisfaction.
• Sharing insights on customer feedback, trends, and issues with the team to help improve overall service quality.
• Cross-selling or recommending products and services to enhance customer loyalty and satisfaction.

What You’ll Bring:

The ideal candidate will have:

• 2+ years of customer service experience supporting phone, chat, or email channels; e-commerce experience is a plus.
• Strong troubleshooting, research, and problem-solving skills.
• Proficiency in Microsoft Office and familiarity with administrative tasks.
• A professional, positive attitude and the ability to remain supportive and calm during challenging interactions.
• Experience with platforms such as Gladly, Shopify, or Narvar is a plus.

Why Join Us in Columbus?

• Be part of a supportive team culture in a fast-paced environment that values your growth.
• Gain meaningful experience in customer support and develop your skills in a thriving company.
• Enjoy affordable health and prescription coverage with no waiting period.
• Benefit from comprehensive employment perks once hired permanently, including competitive pay and benefits.

Location & Schedule:

This position is based in-office in Columbus, OH, and offers full-time, first shift hours from 8 AM to 4:30 PM. Please be aware that some mandatory overtime may be required to meet business needs.

Ready to Take the Next Step?

If you're eager to start a rewarding career as a Customer Service Representative in Columbus, apply today or reach out to our recruiting team for more information. Don’t wait—we’re hiring now! #SSO