Stivers

Job Title: Customer Service Representative-  Urgently Hiring Pay: $18.50 hourly Hours: 1st and 2nd shifts available  Start Date: ASAP 

We are seeking Customer Service Representatives for 1st and 2nd shift positions with a logistics company located in Medina, OH. The Customer Service Rep will play a vital role in providing exceptional service to both internal and external customers. This position requires a range of responsibilities, including customer order management, consultative sales, and problem resolution.

As the Customer Service Representative, you will be responsible for:

• Build and expand new and existing customer accounts to support business development.
• Provide fast, friendly, and knowledgeable service to ensure a positive customer experience.
• Collaborate with the Sales Support team to identify and share potential business opportunities.
• Oversee order creation, load procurement, negotiations, freight tendering, and resolve any issues quickly.
• Maintain regular contact with customers via phone, email, and online channels, coordinating with owner-operators or agents for cost-efficient shipment handling.
• Track shipments from order to delivery, ensuring timely performance and suggesting improvements where necessary.

The ideal candidate for this role will have: 

• Proficiency in Microsoft Office applications
• Two years of logistics/industry experience preferred
• Team player with a positive attitude as well as a strong individual initiative
• Problem-solving and analytical skills
• High School Diploma or equivalent (Bachelor's degree preferred)

Benefits:

• Enjoy health and prescription coverage with no waiting period
• Benefits offered by the employer once hired permanently

Ready to take the next step? Apply now for this Customer Service Representative role in Medina, OH—or contact us to learn more! #SSO