Stivers

Job Title: Customer Service Specialists  -  Urgently Hiring

Pay: $18.50 hourly

Hours: 2nd Shift:  2:00 pm - 10:00 pm

            1st Shift:   9:00 am -  5:00 pm  

We are seeking Customer Service Specialists for 2nd shift positions and a 1st shift positions for a Logistics Company located in Medina, OH. The Customer Service Specialist will play a vital role in providing exceptional customer service to both internal and external customers. The Customer Service Specialist position requires a range of responsibilities, including customer order management, consultative sales, and problem resolution.

As a Customer Service Specialist, you will be responsible for:

• Build and expand new and existing customer accounts to support business development.
• Provide fast, friendly, and knowledgeable service to ensure a positive customer experience.
• Collaborate with the Sales Support team to identify and share potential business opportunities.
• Oversee order creation, load procurement, negotiations, freight tendering, and resolve any issues quickly.
• Maintain regular contact with customers via phone, email, and online channels, coordinating with owner-operators or agents for cost-efficient shipment handling.
• Track shipments from order to delivery, ensuring timely performance and suggesting improvements where necessary.

The ideal candidate for this role will have: 

• High School Diploma or equivalent (Bachelor's degree preferred)
• Two years of industry experience preferred
• Proficiency in Microsoft Office applications
• Team player with a positive attitude as well as a strong individual initiative
• Problem-solving and analytical skills

Benefits:

• Enjoy affordable health and prescription coverage with no waiting period

• Benefits offered by the employer once hired permanently

Ready to take the next step? Apply now for this Customer Service Specialist role in Medina, OH—or contact us to learn more! #SSO