Stivers

Job Title: Customer Service Representative- Urgently Hiring 

Pay: $22/hr Hours: 8 AM - 5 PM Monday-Friday Start Date: ASAP We are seeking a Customer Service Representative who will play a key role in ensuring customer satisfaction and supporting sales initiatives. This role in North Royalton requires a proactive, detail-oriented individual who thrives in a team environment and is committed to delivering premium service. This position offers an exciting opportunity to work cross-functionally within a growing company, build strong relationships with customers, and contribute to overall business success. As the customer service representative you will be responsible for:

• Accurately receive, verify, and process customer orders—including changes, cancellations, and returns—within ERP/CRM systems.

• Maintain ongoing communication with customers via phone, email, or EDI/fax to provide timely updates on pricing, order status, and delivery schedules.

• Investigate and resolve customer concerns related to invoicing, shipping discrepancies, or material issues, often collaborating with production, planning, and logistics teams.

• Monitor and maintain accurate customer data, including profiles, pricing, order history, and relevant documentation.

• Support administrative functions such as billing, credit/return authorizations, and the maintenance of daily activity logs and customer interaction records.

The ideal candidate for this position will have the following: 

• 3–5 years of experience in customer service, preferably in a manufacturing or distribution environment.

• Excellent communication, time management, and organizational skills with a strong attention to detail.

• Proven ability to handle multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced setting.

• Proficiency in Microsoft Office Suite; experience with ERP/CRM systems highly preferred.

• High school diploma or GED required; associate or bachelor’s degree in Business, Communications, or a related field preferred.

Ready to take the next step? Apply now for this Customer Service role in North Royalton—or contact us to learn more! #SSO