Stivers

Job Title:  Customer Service Specialist  -  Urgently Hiring

Pay: $18.50 hourly

Hours: 8am - 5pm, M-F

 

We are seeking a Customer Service Specialist for our client, a Logistics Company located in Medina, OH. The Customer Service Specialist will play a vital role in providing exceptional customer service to both internal and external customers. The Customer Service Specialist position requires a range of responsibilities, including customer order management, consultative sales, and problem resolution.

As a Customer Service Specialist, you will be responsible for:

• Build and expand new and existing customer accounts to support business development.
• Provide fast, friendly, and knowledgeable service to ensure a positive customer experience.
• Collaborate with the Sales Support team to identify and share potential business opportunities.
• Oversee order creation, load procurement, negotiations, freight tendering, and resolve any issues quickly.
• Maintain regular contact with customers via phone, email, and online channels, coordinating with owner-operators or agents for cost-efficient shipment handling.
• Track shipments from order to delivery, ensuring timely performance and suggesting improvements where necessary.

The ideal candidate for this role will have: 

• High School Diploma or equivalent (Bachelor's degree preferred)
• Two years of industry experience preferred
• Proficiency in Microsoft Office applications
• Team player with a positive attitude as well as a strong individual initiative
• Problem-solving and analytical skills

Benefits:

• Enjoy affordable health and prescription coverage with no waiting period
• Benefits offered by the employer once hired permanently

Please apply online for immediate consideration for the Logistics Specialist position. All qualified applicants will be contacted. Stivers is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #SSO