Gabe Ritter

Are you ready to unlock your potential and embark on an empowering journey with a company that celebrates the entrepreneurial spirit and embraces a growth mindset? We are thrilled to be adding a Client/Talent Manager to our team in Roseburg OR. Join us and contribute your skills to a dynamic and forward-thinking organization!

Need help applying? Call us at 541-440-4844!

Position Overview - Client/Talent Manager

The Client Manager is responsible for managing and growing relationships with existing clients. The Client Manager will serve as the main point of contact for clients, ensuring excellent customer service and maintaining high levels of client satisfaction. The Client Manager will also be responsible for identifying opportunities to expand business with existing clients

Key Responsibilities:

• Builds and maintains strong relationships with existing clients, serving as the main point of contact for all client-related inquiries and requests.
• Identifies and pursues opportunities to expand business with existing clients by upselling and cross-selling additional services.
• Proactively engages with clients to identify potential issues, address concerns, and ensure high levels of client satisfaction.
• Collaborates with internal teams, including recruitment, operations, and finance, to ensure smooth service delivery and timely resolution of client-related issues.
• Prepares and delivers presentations, proposals, and contracts to clients.
• Monitors and reports on client performance, including key performance indicators (KPIs) and metrics, and takes corrective action as needed.
• Prepares and presents candidate profiles to hiring managers for review.
• Provides ongoing support and guidance to clients, including regular check-ins and status updates.
• Stays up-to-date with market trends and competitor activities to identify new business opportunities and stay ahead of industry changes.
• Prepares and presents regular reports to management on client activities, sales performance, and market trends.
• Conducts safety inspections and walkthroughs regularly, reporting violations to the TalentLaunch Safety Consultant
• Provides ongoing support to the candidate once placed, including addressing talent performance issues, payroll, workers compensation and unemployment.
• Supports the Workers Compensation Claims process.
• Other duties as assigned.

Minimum Qualifications:

• High School Diploma or equivalent
• Three (3) years or more experience of proven account management success in a consultative and professional services environment.
• Valid drivers license and reliable transportation
• Excellent verbal and written communication skills and ability to speak clearly and persuasively in both positive and negative situations.
• Ability to prioritize and plan work activities, strong time management skills, and developing realistic action plans.
• Proven ability to work effectively with personnel at all levels of an organization, including c-suite level executives.
• Ability to work independently and within a team environment.
• Drive to succeed revenue and gross margin production goals.
• Proven success at working well in teams and independently.

Preferred Qualifications:

• Degree in business or other related field
• Previous experience selling and/or recruiting in the staffing industry
• Google Suite experience
• Familiarity with applicant tracking systems (ATS), Customer Relationship Management (CRM) systems, and other HR software.

Physical Requirements:

• Must be able to remain in a stationary position for extended periods of time.
• The person in this position needs to move about both inside an office and at other locations where meetings may be conducted.
• Frequently operates a computer for extended periods of time.
• Frequently communicates with others over the phone, video and in person; must be able to exchange accurate information in these situations.
• Willingness to travel as needed to meet with clients and attend industry events.

Benefits

• Competitive compensation package based on geography and experience
• Opportunities for continuous learning and career development
• Network wide engagement and recognition opportunities
• Full array of health benefits including dental, vision, and much more!
• Eligibility for a 401(k) account + employer match
• Refuel & Relaunch - Flexible paid time off policy