Ethan Wetzel

Job Title: Customer Service Administrative Associate   Urgently Hiring Pay: Day shift: $20/hr  Hours: Mon-Fri from 7:00am - 3:30pm Start Date: ASAP We are seeking a Customer Service Administrative Associate for a temp-to-hire position for a local company who manufactures and assembles transducers, instrument transformers and voltage monitors. The primary objective of this position is to serve the needs of customers by providing and processing information in response to product inquiries, orders, and other customer requests and concerns.

Great schedule - excellent working atmosphere!

As a Customer Service Administrative Associate you will be responsible for:

• Directly communicates with customers, (via telephone, electronic media, in person)
• Support On-Time delivery goals of the customer and company.
• Communicate with internal departments to ensure customer requirements are met.
• Maintain up to date files for Customer accounts.
• Access and maintain company supplier accounts in customer portals in an accurate and timely manner when required.
• Maintain up-to-date listing of portal log in and password information.
• Reports all changes to customer’s account and/or in customer’s account activity to General Manager which impact customer’s account, or company's status with the customer.
• Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary.
• Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer.
• Prepare and submit quotes and bids to customers, including: - Gathering appropriate information from customer to forward customer’s price inquiries to Supply Chain. - Forward customer specifications to Supply Chain and/or Engineering as required. - Work with the appropriate member(s) of Senior Management Team to establish pricing based on Company’s margin guidelines. - Maintains Quote Log

The ideal candidate for this role will have: 

• Two years of Customer Service experience in a manufacturing environment, or similar is preferred
• Effective communication using email and phones
• Computer literate with working knowledge of Microsoft Office programs. Must be very proficient in Outlook, Excel and Word
• Good organizational skills and detail oriented. The ability to meet deadlines. The ability to work and prioritize workload with minimal supervision.

Upon Permanent Hire, enjoy benefits such as:

• Medical, Dental, Vision, & Prescription plans
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• 401K Program
• Group Life Insurance
• Long Term Disability Coverage
• Vacation

Benefits as temp:

• Enjoy affordable health and prescription coverage within 30 days of your first paycheck
• Ask us about our Referral Bonus Program to earn extra cash. 

Ready to take the next step? Apply now for this Customer Service Administrative Associate role in Salem — or contact us to learn more!