The Navigator role is a multifaceted position that requires a highly customer-oriented individual with exceptional soft skills and empathy. Navigators are responsible for providing a warm and welcoming experience for patients and their families, going beyond traditional wayfinding and assistance to address their emotional and practical needs. If this defines you, come join our team!
Job Details:
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Pay- $32.00-$35.00/HR (DOE)
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Schedule:
Tuesday – Saturday Weekdays 8:30a – 5p and Saturday shift being 2:00p – 10:30p OR Sunday– Thursday 2:00p – 10:30p
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Duration: 3 months initially
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Expected Start: September 2nd
Benefits
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Weekly payroll
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Health benefits
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Referral bonus*
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24-hour accessibility
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Personalized service
Qualifications:
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Education: High School Diploma or GED equivalent
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Experience: One (1) year of experience working in a healthcare setting and scheduling (ie: hospital, medical/dental office, nursing facility, etc.)
- Basic PC Skills (Windows, Excel, and Word)
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EPIC experience
Responsibilities:
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Acts as a non-clinical liaison/concierge/navigator for patients, providing assistance and support before, during, and after their medical facility visit going above and beyond to assist with their needs.
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Cross train in all departments, check in on patients rooms ensuring patients have all they need.
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Facilitates scheduling of physician appointments and care during in-patient and out-patient stays for key individual and
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Assists in navigating the Stanford healthcare system including enrolling in MyHealth, medical equipment services, aging adult services and physician searches.
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Greets and guides patients, families, and visitors, offering clear instructions, locating services or facilities, confirming appointments, and providing language interpretation services if needed.
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Assists with transportation, informing guests about campus shuttles and providing personal transport when necessary.
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Communicates patient and guest concerns to the appropriate departments, documenting relevant information when necessary.
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Provides practical assistance and emotional support to patients, families, and staff while maintaining confidentiality and sensitivity in all interactions to include housing and hotel assistance, local restaurants, interests and events.
Required Skills and Qualifications:
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Exceptional customer service skills: Ability to provide a warm, welcoming, and helpful experience for patients and their families. Goes above and beyond.
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Strong interpersonal skills: Ability to communicate effectively with people from diverse backgrounds and build rapport.
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Empathy and compassion: Understanding and sensitivity to the emotional needs of patients and their families.
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Problem-solving skills: Ability to identify and resolve issues efficiently.
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Organization and time management skills: Ability to manage multiple tasks and prioritize effectively.
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Physical stamina: Ability to walk over 10,000 steps per day.
About Us
Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That’s why so many hospitals, clinics and healthcare facilities rely on us for filling critical positions. If you want competitive pay, excellent working conditions and a team that supports you, we can help!
Refer and get a $125 bonus for every referral!*
Refer via
[email protected]
*In order to get the bonus, the referred person must work at least 20 shifts.
