Clara Faulkner

IDR is seeking a Customer Service Representative II to join one of our top clients for a remote opportunity. This role is within a customer-focused industry dedicated to providing exceptional service and support to clients. The company values effective communication and problem-solving skills to ensure customer satisfaction.

Position Overview for the Customer Service Representative II:

• Interact with customers to provide information in response to inquiries about products and services
• Handle and resolve complaints related to service or billing issues
• Record details of customer interactions, inquiries, complaints, and actions taken
• Refer unresolved grievances to appropriate departments for further investigation
• Respond to customer inquiries via inbound, outbound, or a combination of channels

Requirements for the Customer Service Representative II:

• High school diploma or GED preferred
• 2-4 years of customer service related experience required
• Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills
• Ability to work independently and manage one’s time
• Ability to accurately document and record customer/client information

What's in it for you?:

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?:

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.