Jourdan Miller

IDR is seeking a Claims Authorization Specialist to join one of our top clients for an opportunity in Lehi, UT. This role is part of a dynamic claims operations team within a service-focused industry, supporting claim adjudication processes to ensure accurate coverage validation and customer communication.

Position Overview for the Claims Authorization Specialist:

• Support the Claims Operation channel through the claim adjudication journey.
• Interpret terms and conditions to validate contractual obligations of coverage.
• Respond to high volumes of claim authorization requests professionally and efficiently.
• Analyze claims by evaluating diagnosis, product details, and tenure to determine eligibility.
• Process cash-settlement offers, dispatch requests, enforce contractor agreements, and communicate outcomes with homeowners.

Requirements for the Claims Authorization Specialist:

• High school diploma or equivalent.
• 2+ years of experience in claims authorization or contact center environment.
• Proficiency in Microsoft applications (Excel, PowerPoint, and Word).
• Ability to interpret and evaluate contract language related to claim coverage.
• Strong communication skills and attention to detail.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid