Mary Paretti

IDR is seeking a Technical Support Engineer to join one of our top clients for an opportunity in Santa Clara, California. This role involves managing and resolving complex issues related to the ServiceNow platform within a dynamic, customer-focused environment. The organization is a leading provider in the technology solutions industry, committed to delivering innovative services and exceptional customer support.

Position Overview for the Technical Support Engineer:

• Responsible for managing and resolving the most challenging technical issues for the ServiceNow platform.
• Serve as the first point of escalation within the technical support department.
• Mentor and collaborate with junior team members across various technologies.
• Quickly gain an understanding of the ServiceNow platform and customer environment.
• Work outside normal business hours, including evenings, weekends, and holidays, as needed.

Requirements for the Technical Support Engineer:

• Demonstrated ability to troubleshoot difficult technical issues.
• Working knowledge of the components in a web applications stack.
• Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok).
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
• Experience with relational databases (e.g., MySQL, Oracle).

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.