Sophia Talmadge

IDR is seeking a Technical Support Analyst to join one of our top clients in Plano, TX. This role is perfect for individuals who are customer-centric, detail-oriented, and have excellent communication skills. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

• Provide technical support in our client's contact center that supports the Global Service Desk and Digital Experience Centers
• Engage with both technical and non-technical customers to resolve a variety of issues including installations, upgrades, repairs, troubleshooting, and preventative maintenance
• Work within a ticketing system (ServiceNow) to receive and resolve technical issues, ensuring proper documentation and record of resolution process
• Adhere to service delivery standards and KPIs while constantly supporting efforts to improve, simplify, and automate service delivery experience

• Strong experience in customer engagement and technical support
• Proficiency in using ServiceNow or similar ticketing system
• Comprehensive knowledge of technologies found commonly in an IT workplace: Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row