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IDR is seeking a Senior Genesys Administrator to join one of our top healthcare clients in Denver, CO. This is a contract-to-hire position with a hybrid onsite schedule. If you are looking to join a mission-driven organization focused on transforming kidney care and want to contribute to an innovative IT team, we encourage you to apply today!
Position Overview for the Senior Genesys Administrator:As a Senior Genesys Administrator, you will play a key role in managing and supporting enterprise-wide Genesys Cloud CX solutions and telecommunication infrastructure. You will partner closely with business and IT stakeholders to optimize contact center operations, implement automation strategies, and ensure secure, scalable integrations across platforms like Salesforce Health Cloud. You’ll also lead and mentor junior team members and serve as the final tier of support.
Responsibilities for the Senior Genesys Administrator:Lead design, configuration, and administration of Genesys contact center solutions.
Integrate Genesys with Salesforce Health Cloud and other key third-party systems.
Identify automation opportunities and develop scripts or workflows for operational efficiency.
Monitor and ensure compliance with relevant security and data standards.
Provide mentorship and training to junior Genesys Administrators.
Troubleshoot and resolve complex issues across Genesys components (AI, Dialer, WFM).
Develop documentation, guides, and best practices for continuity and scale.
6+ years of Genesys Administration in enterprise environments (500+ users)
Strong knowledge of Genesys Cloud CX, Active Directory, SSO, MFA, and PAM tools
3+ years of experience integrating Genesys with Salesforce Health Cloud
Experience with CI/CD pipelines (GitLab), Terraform, and scripting/automation
Familiarity with regulatory standards such as NIST, SOC 2, ISO 27001
Excellent analytical, communication, and mentoring skills
Preferred Certifications: Genesys Cloud CX Developer (GCX-GCD) and/or Professional (GCX-GCP)
Competitive compensation package
Full benefits including Medical, Vision, Dental, and more
Opportunity to work for a healthcare innovator making a real impact
Collaborative, purpose-driven team environment
20+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager committed to your success
Medical, Dental, Vision, and Life Insurance
Compensation Details: $55-65/hr depending on experience