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IDR is seeking a proactive and tech-savvy Help Desk I to join one of our esteemed clients in Muncie, IN. This role is perfect for individuals who thrive in providing excellent customer service and technical support in a dynamic environment. If you are passionate about problem-solving and eager to contribute to a collaborative team, we encourage you to apply today!
Position Overview/Responsibilities for the Help Desk I:
Provide both onsite and remote technical support to employees, contractors, and vendors via phone, email, and in person
Identify, troubleshoot, and guide customers through corrective steps using approved diagnostic techniques
Record all requests and incidents in the ticketing system, ensuring detailed and accurate documentation of troubleshooting steps and resolution notes
Promote high levels of customer satisfaction through timely follow-ups via phone, email, and/or in person
Assist in maintaining the organization's technical knowledge base by updating and creating new documents as needed
Travel to multiple locations throughout the week as part of desktop and field support duties
Required Skills for Help Desk I:
High school diploma, GED, or equivalent
Minimum of 2 years of help desk experience
Strong knowledge of computer systems and mobile devices (Windows, iGEL, Android, iOS)
Ability to work independently and in a team setting
Excellent problem-solving skills and attention to detail
Effective communication skills, capable of interacting with a diverse range of individuals from non-tech savvy end users to highly technical engineers
What’s in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to join an industry-leading organization
Collaborative and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row