Sophia Fink

IDR is seeking a ServiceNow CMDB Consultant to join one of our top clients for an opportunity in Raleigh, North Carolina. In this role, you will lead efforts to improve the quality and completeness of CMDB configuration item (CI) data by configuring and optimizing integrations into ServiceNow. You’ll support a large enterprise environment within a consulting/professional services setting, partnering with technical teams to ensure accurate, actionable configuration data for downstream IT operations.

Position Overview for the ServiceNow CMDB Consultant:

• Configure and maintain integrations that populate and sustain accurate CMDB/CI records
• Improve CMDB data quality and completeness through integration design, tuning, and troubleshooting
• Partner with stakeholders supporting Technology Asset Management to ensure CMDB reliability for asset processes
• Apply working knowledge of ServiceNow ITOM and ITSM to support end-to-end configuration data use cases

• Strong hands-on experience with ServiceNow CMDB and configuration item (CI) data management
• Proven experience configuring integrations that populate and maintain the CMDB
• Experience with CMDB data sources/tools such as Service Graph Connector, Tanium, JAMF, and/or SolarWinds
• Understanding of Technology Asset Management and its dependency on high-quality CMDB data
• Working knowledge of ServiceNow ITOM and ITSM processes and modules

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

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