Sophia Fink

IDR is seeking a Service Desk Analyst to join one of our top clients for an opportunity in Fort Worth, TX. This role involves providing frontline technical support to employees and contractors, addressing hardware, software, connectivity, and peripheral issues while ensuring excellent customer service. It offers a chance to work within a dynamic IT environment focused on delivering efficient solutions and process improvements.

Position Overview for the Service Desk Analyst:

• Provides frontline technical support to employees and contractors, resolving hardware, software, connectivity, and peripheral issues.
• Manages support tickets through resolution, maintaining accurate documentation and proactive updates.
• Collaborates with IT teams, stakeholders, and executives to deliver professional customer service.
• Creates and maintains Service Desk processes, procedures, and troubleshooting documentation.
• Identifies opportunities to improve Service Desk efficiency, quality, and effectiveness through innovative solutions.

Requirements for the Service Desk Analyst:

• Strong customer service and communication skills.
• Experience working with Microsoft business applications and Windows operating systems.
• Basic troubleshooting skills including password resets and account access.
• Knowledge of VPN and Citrix support.
• Experience supporting users via phone, walk-ins, voicemail, self-service portal, and chat.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.