Plano, Texas, United States
IDR is seeking a Level 1 Service Desk Analyst to join one of our top clients in Plano, TX. This role is perfect for individuals passionate about providing exceptional technical support and eager to work in a dynamic, team-oriented environment. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the First Level Analyst:
- Deliver first-level technical support to both technical and non-technical customers via phone, email, chat, and ticketing systems.
- Troubleshoot and resolve issues related to hardware, software, applications, and access, utilizing remote access tools for installations and repairs.
- Document and track incidents, service requests, and problems, ensuring efficient triage and escalation when necessary.
- Engage with vendors to coordinate issue resolution and perform proactive maintenance activities.
- Contribute to the creation and maintenance of technical documentation and identify opportunities to enhance service delivery processes.
Required Skills for First Level Analyst:
- Minimum of 3 years of experience in IT support or service desk roles.
- Proficient in Microsoft Windows operating systems, Microsoft Office Suite, and web-based applications.
- Experience with IT service management tools such as ServiceNow and other ticketing platforms.
- Strong communication skills with a customer-focused mindset, capable of supporting users at all technical levels.
- Excellent analytical and problem-solving abilities, with a keen attention to detail and documentation.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry-leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row
#LI-onsite
