Sophia Fink

IDR is seeking a Customer Service Specialist to join one of our top clients in Fort Worth. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview for the Customer Service Specialist: The Order-to-Cash Customer Service Expert is responsible for end-to-end O2C processes to maximize customer service levels and optimize cost to serve. This role monitors and assists local customer service and Genpact in the proper procedures used to responds to Customers’ needs. This individual will work directly with the Customer Service Lead & Supervisor to monitor monthly KPIs and deep dive into corrective actions and improvements. Required Skills for the Customer Service Specialist:

• 5+ years of experience working in customer relations
• 3+ years of experience working with customer order to cash processes

• Experience working with Orcale operating systems or similar  
• Strong experience with MS Office
• Great communication and interpersonal skills

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid