Sophia Fink

IDR is seeking a dynamic and customer-focused IT Support Technician II to join one of our top clients in Englewood, CO. This role is perfect for a tech-savvy professional with a knack for problem-solving and a passion for providing excellent customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the IT Support Technician II: - Provide standard desktop support, ensuring high energy and customer engagement - Set up and manage conference rooms, including audio-visual equipment - Deliver excellent customer service, demonstrating a customer care philosophy that ensures high satisfaction - Understand user and business needs and translate them into technical solutions - Maintain knowledge of current IT technical standards related to computers, printers, network technology, drivers, software troubleshooting, and other related peripherals - This is a 1-year contract position - An Associate's Degree in a related field of study with 2 or more years of relevant experience is required. Relevant experience in lieu of degree may be considered. Required Skills for IT Support Technician II: - Proven experience in Desktop Support - Experience in a Government or DoD space is a plus - Proficiency in Network troubleshooting, AV, and Conference room Setup - Excellent written and verbal communication skills with end users - Demonstrated ability to work in a team, sharing knowledge and contributing to a positive team environment What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry-leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row Compensation Details: $24.58/hr W2