Sophia Fink

IDR is seeking a dynamic and experienced E-commerce Specialist to join one of our top clients in Memphis, TN. This role is an exciting opportunity for individuals with a strong background in e-commerce platforms, digital marketing, and customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the E-commerce Specialist:- Maintain and manage the Gift Shop Website through back-end operations- Service the order management and customer service functions of the business- Process sales orders and ensure their accuracy- Monitor order status and ensure timely delivery- Handle returns and exchanges and resolve related customer service issues- Provide excellent customer service by addressing inquiries related to orders- Maintain updated records of orders, suppliers, and customers- This is a 6+ month contract positionRequired Skills for E-commerce Specialist:- Proficiency in Salesforce Commerce Cloud and Salesforce Order Management- Experience with eCommerce platforms and order management systems- Knowledge of web technologies (HTML, CSS, JavaScript) and content management systems- Familiarity with data analysis tools like Google Analytics- 5+ years of experience in a similar role is preferred- Previous experience working on an ecommerce platform- Strong digital marketing and customer service skills- Excellent data analysis skillsWhat’s in it for you?- Competitive compensation package- Full Benefits; Medical, Vision, Dental, and more!- Opportunity to get in with an industry leading organization- Close-knit and team-oriented cultureWhy IDR?- 25+ Years of Proven Industry Experience in 4 major markets- Employee Stock Ownership Program- Medical, Dental, Vision, and Life Insurance- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row