Keely DeWit

Applications & Help Desk Support Specialist

IDR is seeking a dedicated and empathetic Applications/Help Desk Support Specialist to join one of our top clients in the legal sector. This role is perfect for someone who thrives in a dynamic environment, is quick to learn, and has a positive attitude towards training and development. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Applications & Help Desk Support Specialist:

• Act as the primary point of contact for incoming IT requests and manage ticket triage

• Design, develop, and implement end-user device solutions tailored to our client's needs

• Gather and document user system and software requirements, research and evaluate technology options, and prepare business cases for proposed solutions

• Provide both first- and second-level technical support, resolving incidents and processing changes in alignment with established Service Level Agreements (SLAs)

• Collaborate with all IT teams and end users to support effective, reliable, and secure end user device solutions

   

Required Skills for the Applications & Help Desk Support Specialist:

• Minimum of 3 years experience in a help desk, support, legal assistant or similar role, or an associate degree with at least 1 year of experience in a similar role

• Experience in desktop support roles in a Windows environment

• Familiarity with Microsoft Office 365 and Audio Visual systems

• Experience working with document management systems such as Laserfiche

• Hands-on experience working with ticketing systems

• Strong analytical skills and process improvement abilities

   

What’s in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization

• Close-knit and team-oriented culture

   

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row