Keely DeWit

IDR is seeking a Technical Support Specialist to join one of our top clients in Gainesville, GA. This role is perfect for individuals passionate about enhancing online learning experiences and supporting educational technologies. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Technical Support Specialist:

• Collaborate with our client's team to support and enhance distance education technologies, primarily using Blackboard LMS.
• Provide technical assistance and resolve issues related to videoconferencing tools like WebEx and productivity software such as Microsoft Office 365 or Google Apps for Education.
• Engage in strategic planning and process improvement initiatives to advance distance education programs.
• Conduct training sessions and assess the technology needs of instructional staff to ensure effective support. 

Required Skills for the Technical Support Specialist:

• Associate's degree in a related field with three years of relevant experience, or equivalent experience in lieu of a degree.
• Proficiency in Blackboard LMS and experience with help desk ticketing systems.
• Familiarity with videoconferencing software and productivity tools.
• Experience in K-12 or TCSG systems is highly recommended.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry
• Experience in 4 major markets
• Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row