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IDR is seeking a Customer Service Representative to join one of our top clients in Tempe, AZ. This role is pivotal in ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing information about our client's products and services. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Customer Service Representative:
• Engage with customers to address and resolve service or billing issues, including merchandise exchanges, refunds, and bill adjustments.
• Initiate contact with customers to provide updates on claim investigations and any necessary adjustments.
• Escalate unresolved customer issues to the appropriate departments for further investigation.
• Maintain detailed records of customer interactions, including inquiries, complaints, and the actions taken.
Required Skills for Customer Service Representative:
• High school diploma or GED preferred.
• Minimum of 2 years of experience in a customer service role.
• Strong verbal and written communication skills, with keen attention to detail.
• Proficient in managing time independently and documenting customer information accurately.
• Familiarity with computer applications, such as MS Outlook or data entry software.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
IDR is seeking a Project Manager to join one of our top clients for an opportunity in San Jose, CA. This role focuses on overseeing construction and engineering projects within the data center industry, offering a chance to work on ground-up core and shell as well as fitout environments. The company values precision, collaboration, and delivering results in fast-paced, technical settings.
Position Overview for the Project Manager:
Requirements for the Project Manager:
What's in it for you?
Why IDR?
IDR is seeking an Insights Analyst II to join one of our top clients in Los Angeles, CA. This role is perfect for those who are passionate about using data to drive strategic decisions and enhance the gaming experience for players worldwide. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Insights Analyst II:
Collaborate with cross-functional teams to analyze product and business goals, leveraging data to inform strategic decisions.
Conduct advanced data analysis to guide project prioritization and establish Key Performance Indicators (KPIs).
Develop and maintain dashboards for tracking product performance and enabling self-service insights.
Present strategic recommendations and product outcomes to business leaders and decision-makers.
Design and execute experiments to test performance hypotheses and conduct market research to identify trends and opportunities.
Required Skills for Insights Analyst II:
Over 5 years of experience in data analytics, business strategy, management consulting, or related fields.
Expertise in designing and implementing KPI frameworks and experimentation systems in complex environments.
Proficiency in SQL/Python, Databricks, and Tableau, with the ability to manage complex datasets.
Applied experience in large-scale data analysis, including statistical methods such as significance testing and clustering.
What's in it for you?
Competitive compensation package Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry-leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
IDR is seeking a Financial Analyst to join one of our top clients in Sacramento, CA. This role is pivotal in enhancing financial reporting accuracy and usability, especially during the transition to a new ERP system. If you are eager to be part of a dynamic organization and thrive in a collaborative, team-oriented environment, we encourage you to apply today!
Position Overview/Responsibilities for the Financial Analyst:
Act as a subject matter expert in financial reporting, supporting the accounting and finance teams.
Design, validate, and maintain financial reports for various operational and regulatory needs.
Collaborate with finance stakeholders to gather requirements and develop structured reports.
Analyze financial data to identify trends and ensure data integrity.
Support the testing and validation of reports during the ERP system transition.
Required Skills for Financial Analyst:
Bachelor's degree in Accounting, Finance, Business, or a related field, or equivalent experience.
Over 5 years of experience in accounting, finance, or financial reporting roles.
Proficient in advanced Excel functions, including pivot tables and complex analysis.
Experience with ERP systems, with a preference for Workday.
Strong analytical skills and excellent communication abilities.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
IDR is seeking a Campaign Developer (ESP Migration and Modernization) to join one of our top clients in [city, state]. This role is pivotal in ensuring seamless campaign parity, quality assurance, and modernization during an ESP migration, evolving into a growth-focused automation role post-migration. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Campaign Developer (ESP Migration and Modernization):
• Lead the migration of campaigns from Adobe Campaign Classic to Zeta, ensuring audience parity and data integrity. • Conduct quality assurance during parallel runs and sign off on migration readiness. • Post-migration, design and optimize email, SMS, and push campaigns, focusing on triggered and lifecycle journeys. • Identify new campaign opportunities and prioritize them based on revenue impact and customer experience. • Collaborate with internal stakeholders and external vendors to ensure a smooth transition and high-quality outcomes.
Required Skills for Campaign Developer (ESP Migration and Modernization):
• Hands-on experience with Adobe Campaign Classic and Zeta, with a preference for ACC. • Proven track record in campaign migration and a strong quality assurance mindset. • Experience with Movable Ink is essential, with the ability to manage dynamic content and troubleshoot issues. • Strong understanding of multi-channel campaign strategies and personalization techniques. • Ability to connect creative requirements with business goals and technical constraints.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry-leading organization Close-knit and team-oriented cultureWhy IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a rowIDR is seeking a Business Analyst to join one of our top clients in a fully remote capacity. This role is perfect for those who excel in Workday Reporting and are eager to support ERP remediation and reporting reconfiguration efforts. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Business Analyst:
Develop and remediate advanced and complex matrix reports in Workday. Collaborate closely with business stakeholders, including HR, Payroll, Labor, and Legal, to support ongoing data pulls and reporting needs. Engage with stakeholders to gather requirements and deliver outputs such as Business Requirements Documents (BRDs). Work within a structured environment, adhering to specific action items and deadlines. Participate in a 77-week contract with potential extensions.
Required Skills for Business Analyst:
Minimum of 2-3 years of hands-on experience with Workday Reporting. Proven expertise in building and troubleshooting advanced reports in Workday. Strong experience in creating complex matrix reports. Familiarity with Workday Business Objects and reporting structure. Excellent communication skills and ability to work directly with stakeholders across various business functions.
What's in it for you?
Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
IDR is seeking a Technology Curriculum Developer to join one of our top clients for an opportunity in West Palm Beach, FL. This role involves designing, developing, and maintaining high-quality training content for employees, customers and partners. The organization is a leader in innovative technology solutions, focusing on platform deployment and user enablement.
Position Overview for the Technology Curriculum Developer:
Requirements for the Technology Curriculum Developer:
What's in it for you?
Why IDR?
IDR is seeking a Project Manager IV – Healthcare IT / HRIS Systems to join one of our top clients for an opportunity that is fully remote. This role involves leading large-scale, enterprise healthcare IT and HRIS initiatives within a respected nonprofit health system. The position offers the chance to drive critical projects remotely and make a significant impact on organizational technology transformation.
Position Overview for the Project Manager IV – Healthcare IT / HRIS Systems:
Requirements for the Project Manager IV – Healthcare IT / HRIS Systems:
What's in it for you?
Why IDR?
IDR is seeking an Application Analyst to join one of our top clients in a remote capacity, with a preference for candidates in the West Coast time zone. This role is pivotal in supporting and maintaining our client's Lawson V10 ERP system and associated third-party applications. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Application Analyst:
Implement and support integrated solutions managed by Information Services.
Provide expert technical and functional support for Lawson V10 and related systems.
Troubleshoot and resolve application issues, ensuring system stability through root-cause analysis.
Collaborate with business stakeholders to translate operational processes into system requirements.
Create and maintain comprehensive system documentation and training materials.
Required Skills for Application Analyst:
Hands-on experience with Lawson V10 in an on-prem, DB2, Unix environment.
Strong understanding of ERP business processes within finance and supply chain.
Ability to operate independently as a Level 3 analyst while collaborating with a team.
Advanced troubleshooting and configuration skills in legacy ERP systems.
Excellent documentation and communication abilities.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
