Maggie Phillips

IDR is seeking a Desktop Support Technician to join one of our top clients in Los Angeles, CA. This role is a fantastic opportunity for individuals eager to provide exceptional end-user support within a dynamic and fast-paced environment. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Desktop Support Technician:

• Deliver frontline desktop support to end users across our client's campus, ensuring timely and effective resolution of issues.
• Manage and resolve support requests from a ticket queue, focusing on troubleshooting Windows environments and hardware problems.
• Perform system builds, imaging, and device configuration, while assisting with hardware deployment and logistics.
• Provide account and access support, and assist users with application-related issues.
• Communicate effectively with end users, setting appropriate expectations and escalating issues when necessary.

Required Skills for Desktop Support Technician:

• 2-3 years of experience in Desktop Support, with a strong emphasis on customer service and communication.
• Proficiency in troubleshooting Windows environments and working independently from a ticket queue.
• Strong problem-solving skills and a professional, service-oriented approach.
• Experience with hardware deployment, imaging, and workstation builds is preferred.
• Familiarity with ServiceNow and supporting enterprise users in an onsite environment is advantageous.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row