Maggie Phillips

IDR is seeking a Systems Administrator to join one of our top clients for an opportunity in Houston, TX . In this role, you will support enterprise telecommunications, unified communications, and contact center operations in a fast-paced environment. You’ll partner with internal teams and vendors to ensure reliable communication services while contributing to continuous improvements in service delivery.

Position Overview for the Systems Administrator:

• Provide day-to-day administration and support for corporate telephony and unified communications services, including adds, moves, changes, and user support.
• Administer and maintain Cisco Unified Communications Manager (CUCM), including user provisioning, device configuration, calling permissions, and system upkeep.
• Support Cisco Unity voicemail services through mailbox management, call handler configuration, troubleshooting, and end-user assistance.
• Administer and support NICE CXone, including account management, profile maintenance, troubleshooting, and coordination with support resources.
• Document incidents and service requests in the ticketing system, coordinate with vendors/internal teams, and contribute to operational and process improvements (including use of AI-assisted tools).

Requirements for the Systems Administrator:

• Associate degree, technical certification, trade school training, or an equivalent combination of education and experience
• Experience supporting telecommunications, telephony, unified communications, or contact center technologies in a business environment
• Experience administering or supporting Cisco Unified Communications Manager (CUCM) and Cisco Unity voicemail systems
• Working knowledge of NICE CXone administration and support functions
• Basic understanding of AI interfaces and AI-assisted productivity tools

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

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