Maggie Phillips

IDR is seeking a Customer Service Representative to join one of our top clients for a remote opportunity. This role involves serving as the first point of contact for customers with various service-related inquiries. The position focuses on analyzing customer issues, providing solutions, and ensuring a high quality of customer service in a fast-paced environment.

Position Overview for the Customer Service Representative:

• Respond to customer inquiries via phone and email professionally and efficiently.
• Analyze and resolve service issues, ensuring timely and accurate solutions.
• Collaborate cross-functionally to address billing, remittance, pricing, and renewal requests.
• Manage customer accounts, reconcile information, and perform financial analysis.
• Support contract renewals and communicate clearly regarding account details.

Requirements for the Customer Service Representative:

• 2+ years of prior Energy Industry, Customer Service, Billing and/or Collections experience preferred.
• Strong analytical abilities and problem-solving skills.
• Proficiency in Microsoft Office products including Word, Excel and Power Point.
• Ability to analyze information, solve problems and make quick, fact-based decisions.
• Ability to quickly gain proficiency in multiple systems which support service for customers.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

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