Maggie Phillips

IDR is seeking a QA Lab Technician to join one of our top clients for an opportunity in Los Angeles, California. This role supports a fast-paced product development environment within the gaming and entertainment industry, helping teams prepare, maintain, and optimize hardware and devices used for testing. The ideal candidate will be hands-on, detail-oriented, and comfortable working across operating systems, lab equipment, and hardware troubleshooting while supporting broader quality assurance efforts.

Position Overview for the QA Lab Technician:

• Support product and QA teams by building, maintaining, repairing, and deploying hardware and devices for testing needs
• Help maintain a clean, organized, secure, and efficient lab environment for developers and testers
• Partner with internal teams to procure hardware, manage inventory, and prepare systems for ongoing use
• Use testing data and industry trends to identify risks and recommend improvements to system configurations
• Contribute to accessibility and product quality efforts by ensuring devices and environments are ready for effective evaluation

Requirements for the QA Lab Technician:

• 2+ years of relevant experience supporting hardware, lab operations, or technical QA environments
• Strong proficiency with Windows and macOS operating systems
• Experience troubleshooting PC hardware, operating systems, device drivers, and BIOS issues
• Familiarity with gaming hardware, peripherals, mobile devices, and QA or testing processes
• Ability to repair and configure hardware, use deployment or imaging tools, and lift or carry equipment as needed

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.