Maggie Phillips

IDR is seeking a Process Improvement Manager to join one of our top clients in the public sector industry. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview/Responsibilities for the Process Improvement Manager: - Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution. - Work with product teams to ensure process requirements are reflected in the design and architecture of new tools. - Conducting an end-to-end review of selected business processes across designated departments or functional areas. - Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities. - Documenting "As-Is" workflows and analyzing them using Lean and Six Sigma methodologies. - Designing optimized "To-Be" workflows and transition plans. - Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality. - Establishing metrics to track improvements and ROI. - Facilitating working sessions, process mapping workshops, and training as needed. - Collaborating with IT and operations teams to align process improvement plans with system capabilities. - Supporting the development of implementation roadmaps and change management strategies. Required Skills for the Process Improvement Manager:

• Process Engineering & Optimization Leadership (8+ Years) Extensive experience driving business process improvement, evaluating current-state operations, and leading large-scale transformation initiatives using operational metrics and workflow optimization.
• Six Sigma Black Belt & Process Modeling Expertise Certified Six Sigma Black Belt with strong proficiency in process modeling tools (e.g., Visio) and proven ability to design, document, and implement optimized future-state solutions.
• Requirements Definition & Cross-Functional Facilitation Skilled in specifying software system requirements, leading stakeholder workshops, and collaborating across cross-functional teams to deliver measurable process improvements.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture
• Why IDR?
• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

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