Natalie Inchiosa

IDR is seeking a Contact Center Engineer to join one of our top clients for a remote opportunity. This role involves supporting the deployment and updates of NICE InContact Studio scripts across multiple US sites within a healthcare organization. The engineer will work on script modifications, system migrations, and may assist with employee training on the new contact center systems.

Position Overview for the Contact Center Engineer:

• Assist with the deployment and updating of NICE InContact Studio scripts across US healthcare sites.
• Support migration efforts from platforms like RingCentral to NICE CXone.
• Make design changes and troubleshoot scripts independently.
• Provide user training to ensure effective system usage.
• Collaborate closely with project leads to implement system updates and improvements.

Requirements for the Contact Center Engineer:

• Hands-on experience with NICE CXone / NICE InContact platform.
• Proficiency in creating, modifying, and troubleshooting CXone Studio scripts.
• Experience in migrating contact center systems from platforms such as RingCentral.
• Strong prioritization, communication, and project management skills.
• Ability to make design changes and script updates independently within CXone Studio.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.