Natalie Inchiosa

IDR is seeking a Production Support Analyst to join one of our top clients for a remote opportunity. This role involves supporting mission-critical healthcare systems, ensuring operational excellence, and managing incident response efforts within a highly integrated healthcare technology environment. The company is committed to delivering reliable services that directly impact residents statewide and fosters a collaborative, dynamic work environment.

Position Overview for the Production Support Analyst:

• Responsible for real-time monitoring, incident management, and troubleshooting of complex healthcare systems.
• Lead deployment governance, operational readiness, and continuous improvement initiatives.
• Collaborate with cross-functional teams, vendors, and stakeholders to ensure system health and data integrity.
• Develop SOPs, conduct root-cause analysis, and enhance automation efforts to improve operational maturity.
• Support managed file transfers, batch jobs, and EDI transactions while automating Linux-based processes.

Requirements for the Production Support Analyst:

• Strong background in operations or production support roles.
• Proven troubleshooting and root-cause analysis skills.
• Experience with Splunk, ServiceNow, Linux, SQL, or MFT tools.
• Excellent communication skills bridging technical and business teams.
• Passion for mentoring others and driving operational maturity.

What's in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.