Natalie Inchiosa

IDR is seeking a IT Service Desk Technician to join one of our top clients for Columbia, Tennessee. This role involves providing frontline technical support within a structured IT service environment, ensuring minimal disruption to business operations through prompt issue resolution.

Position Overview for the IT Service Desk Technician :

• Deliver high-quality first-contact technical support to end-users via multiple communication channels such as phone, email, Teams, and service portal. • Log, categorize, and prioritize incidents while maintaining targeted First Contact Resolution (FCR) rates. • Support hardware troubleshooting, including desktops, laptops, peripherals, and mobile devices. • Manage support for Windows 10/11, Microsoft 365 applications, and basic access management tasks. • Maintain detailed documentation, contribute to knowledge bases, and identify recurring issues for process improvement.

Requirements for the IT Service Desk Technician :

• High School Diploma or equivalent required • 1+ year of technical support or customer service experience preferred • Associate or Bachelor’s degree in Information Technology or related field preferred • CompTIA A+ or Network+ preferred • ITIL Foundations certification preferred

What's in it for you?

• Competitive compensation package • Full Benefits; Medical, Vision, Dental, and more! • Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets • Employee Stock Ownership Program • Dedicated Engagement Manager who is committed to you and your success. • Medical, Dental, Vision, and Life Insurance • ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row. #LI-Onsite