Natalie Inchiosa

IDR is seeking a Billing Operations Analyst to join one of our top clients for a hybrid opportunity. This role involves supporting billing, transaction processing, and account maintenance within a high-volume environment. The organization specializes in energy retail operations, focusing on delivering efficient customer billing solutions and process improvements.

Position Overview for the Billing Operations Analyst :

• Work broadly across multiple processes and systems to become a subject matter expert for Billing & Transaction Management operations.
• Provide analytical and technical support to Customer Care, Sales, Billing Operations, and Marketing groups.
• Monitor and analyze incoming errors and correct impacted records individually or in mass to maintain accurate and reliable data.
• Work with external vendors to ensure processes are completed on time, escalating issues and following through to resolution.
• Develop, deliver, and maintain training materials and programs to ensure team members are knowledgeable on processes, systems, and tools, providing ongoing support to reinforce learning.

Requirements for the Billing Operations Analyst :

• 2+ years of experience with billing operations, transaction processing, and account maintenance in a high-volume environment
• Proficient in SQL, Excel (Pivot Tables, VLOOKUP/XLOOKUP), and data analysis for operational reporting and error resolution
• Needs experience identifying, troubleshooting, and resolving billing exceptions, transaction errors, and data discrepancies
• 1+ year of experience in an Operations/IT/Project Management/Consulting role preferred
• Bachelor's degree from an accredited college or university is preferred or 3-5 years direct experience in the Competitive Retailer Energy Market

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid