Knoxville, Tennessee, United States
IDR is seeking a Webex Support Engineer to join one of our top clients for an opportunity in Knoxville, Tennessee. This role is ideal for candidates with basic to mid-level knowledge of Webex, focusing on support, configuration, and administration in a healthcare environment. The company specializes in unified communications solutions and provides dynamic support for telecommunication systems in a healthcare setting.
Position Overview for the Webex Support Engineer:
- Manage and configure auto attendants within Webex to ensure seamless call routing and user management
- Support Webex environments through troubleshooting and operational assistance
- Configure and administer Webex policies according to organizational needs
- Provide Level 2 support for Webex-related issues and user requests
- Collaborate with teams to improve system performance and implement best practices
Requirements for the Webex Support Engineer:
- Basic to mid-level experience supporting Webex environments
- Hands-on experience with configuring Webex auto attendants and call routing
- Familiarity with Webex policy management and configuration
- Strong troubleshooting and support skills within Webex or similar platforms
- Ability to work onsite in Knoxville on a hybrid schedule or onsite
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
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