Natalie Inchiosa

IDR is seeking a Playtest Operations II to join one of our top clients for an opportunity in Los Angeles, CA. In this role, you’ll own end-to-end participant recruiting operations for playtests and qualitative research studies, partnering closely with researchers and operations stakeholders to deliver high-quality, on-time recruiting outcomes. This is a great fit for someone who enjoys building reliable processes in a fast-paced, consumer technology / gaming environment while maintaining strong standards around privacy, compliance, and participant experience.

Position Overview for the Playtest Operations II:

• Own end-to-end participant recruiting delivery for playtests and qualitative research, from intake alignment through scheduling, confirmations, and show-rate management
• Manage participant communications at scale with clear, consistent outreach and follow-ups
• Partner with researchers to support screener development, sampling approaches, and quota/criteria alignment
• Track recruiting health signals (e.g., no-shows, replacements, cycle time) and drive practical process improvements
• Coordinate with external vendors as needed to ensure execution quality and timeline adherence

Requirements for the Playtest Operations II:

• 3+ years of experience in research operations, user research, participant recruiting, or a closely related role
• Demonstrated ability to independently manage recruiting logistics across multiple concurrent studies
• Strong working knowledge of qualitative research recruiting practices (screening, quotas, participant quality controls)
• Experience managing scheduling, attendance tracking, and incentive workflows with high attention to detail
• Ability to operate with discretion and sound judgment when handling sensitive participant data and supporting privacy/compliance standards

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.