Natalie Inchiosa

Pega Decisioning BA Terms: All Capgemini contracts are ongoing with a right to hire after 3 months. Conversion at 90 days is rare and pre-specified by Capgemini, but the right to hire remains in place. Target Pay Rate: $55/hr C2C Location: Charlotte, NC Work schedule details: Onsite Details: Responsibilities: Monitor and support omni-channel decisioning solutions that meet business requirements. Contribute to the team managing decisioning architecture (Decision Logic/Strategy Logic) and serve as an SME on the technical stack, providing technical guidance on decision architecture and best practices in the Pega platform. Triage and support business execution in the build-out, validation, and delivery of actions via Ops Mgr. Design, configure, and test rules, flows, propositions, and Decision Logic in the Pega platform. Communicate technical concepts, problems, and solutions to both technical and non-technical audiences, translating business requirements into decisioning software logic designs. Maintain the required reference data for decisioning logic, including offer compatibility, and assist in creating post-implementation support documentation. Ensure the delivered product is fully functioning, performs to requirements defined and approved by the business, and meets or exceeds expectations. Interface with key stakeholders to evangelize the platform and unlock new capabilities in the Pega-driven Customer Engagement Engine. Participate in large-scale planning. Review and analyze complex strategies for product/functionality/experience areas. Collaborate and consult with peers, colleagues, and mid-level to senior managers to resolve issues and achieve goals Required Qualifications: Experience in one or a combination of the following: business support, project management, implementation, business operations, or strategic planning in financial services demonstrated through work or military experience. Pega Decisioning experience. Pega version 8 or higher, BPM, or UI experience. Financial services industry experience. Experience in delivering transformative change. Pega Certified Decisioning Consultant. Solid understanding of emerging technology. Embraces teamwork; shares ideas/methods to improve performance, while demonstrating the ability to work autonomously as needed. Advanced Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills. Excellent verbal, written, and interpersonal communication skills. Outstanding problem-solving skills. Strong collaboration and partnering skills. User Acceptance Testing (UAT) experience. Ability to understand data relationships and perform analysis on Customer Interaction Data. Ability to draft SQL queries to debug any customer data-related issues.