Natalie Inchiosa

IDR is seeking a Program Manager to join one of our top clients for an opportunity in Greenwood Village, Colorado. This role supports Virtual Platform Operations and Site Reliability Engineering teams within a technology-focused organization. It offers an excellent chance to lead operational initiatives and collaborate closely with senior leadership in a dynamic environment.

Position Overview for the Program Manager:

• Serve as the primary Program Manager supporting VPO and SRE teams, focusing on issue management, incident response, and platform performance.
• Build, maintain, and enhance reporting dashboards to provide visibility into incidents, escalations, and team metrics.
• Manage and optimize Jira workflows to improve issue tracking, prioritization, and resolution processes.
• Facilitate clear communication between engineering, SRE, and business stakeholders to ensure alignment and timely issue resolution.
• Support incident management activities, including coordination, documentation, and post-incident reviews.

Requirements for the Program Manager:

• 10+ years of experience in program management, ideally with industry-related experience.
• Experience working with or supporting Virtual Platform Operations (VPO) teams, including issue intake, escalations, and cross-platform operational coordination.
• Strong understanding of technical operations, incident management, or infrastructure concepts such as AWS, SRE, or DevOps exposure preferred.
• Proven experience building operational reporting, metrics, and dashboards for leadership visibility.
• Hands-on experience with Jira or similar ticketing and workflow management tools.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.